Privacy Policy

Last Updated: 01 Jan 2026

1. Introduction

Welcome to alsadeemastronomy.ae ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase telescopes, or book tickets for our Observatory tours and stargazing experiences. This policy complies with the UAE Personal Data Protection Law (PDPL).

2. Information We Collect

We collect information to provide, maintain, and improve our services:

• Account Information: When you register an account, we collect your full name, email address, phone number, and nationality.
• Payment Information: To process purchases (telescopes, tickets), we collect billing details (credit/debit card information). Note: All financial transactions are encrypted and processed via third-party payment gateways compliant with PCI DSS standards. We do not store your full credit card details on our servers.
• Booking Data: For Observatory tours, we may collect the names of all attendees (if you book for a group) and emergency contact details for safety purposes.
• Technical Data: We automatically collect IP addresses, browser type, device information, and browsing behavior to analyze website traffic and improve user experience.

3. How We Use Your Information

We use your personal data based on legitimate interests and contractual necessity:

• Service Fulfilment: To process telescope orders and confirm Observatory tour reservations.
• Account Management: To allow you to log in, track purchases, and reschedule tour bookings.
• Communication: To send order confirmations, e-tickets, safety instructions for the Observatory, and newsletters (only if you have opted in).
• Security: To detect fraud and ensure the safety of our visitors and assets.

4. Sharing of Information

We respect your privacy and do not sell your data. We may share data only with:

• Service Providers: Third-party logistics companies (for telescope delivery) and payment processors.
• Regulatory Authorities: If required by UAE law or court order.
• Event Partners: If the Observatory tour is hosted in partnership with another entity, we may share your booking details solely for admission purposes.

5. Data Retention

We retain your data only as long as necessary to provide our services and comply with UAE legal and tax obligations. You may request the deletion of your account at any time, subject to the retention of records required for ongoing transactions or legal compliance.

6. Your Rights

Under the UAE PDPL, you have the right to:

• Access and obtain a copy of your personal data.
• Rectify inaccurate or incomplete data.
• Request the deletion of your data ("Right to be Forgotten").
• Withdraw consent for marketing communications.
• Object to the processing of your data.

7. Cookies

We use cookies to enhance your browsing experience, particularly to remember your login preferences and analyse which astronomical visuals are most popular. You can manage cookie settings through your browser.

8. Contact Us

For any privacy-related inquiries, please contact our COO at:

Email: info@alsadeemastronomy.ae